Return Policy
We aim to ensure you’re happy with your purchase. If you’re not satisfied, we’re here to help.
1. Eligibility for Returns
Returns accepted within 7 days of delivery
Product must be unused, in original condition and packaging
Customized or digital/downloadable products cannot be returned
2. Return Process
Email [info@kreataa.com] with your order number and reason for return
Ship the item back to the return address we provide
You are responsible for return shipping costs
3. Refunds
Once we receive and inspect your return, we’ll issue a refund to your original payment method within 5-7 business days
Shipping charges are non-refundable
4. Exchanges
We currently do not offer exchanges. If you need a different product, please initiate a return and place a new order.
5. Damaged or Incorrect Items
If your item arrives damaged or incorrect, contact us within 48 hours with clear photos and order details.
For questions or concerns, contact us at: [info@kreataa.com]